Shopping for an adjustable base? These high-tech mattress foundations are increasingly popular for sleepers of all kinds due to their ability to offer consumers next-level comfort, health benefits, convenience and functionality. However, for many shoppers adjustable bases can represent a significant investment that comes with some pretty important warranty and protection considerations.
Here's everything you need to know before you buy an adjustable base from Woodstock Furniture & Mattress Outlet – or anywhere else for that matter. Let’s get to it!
Are Adjustable Bases Returnable?
No. It is important to understand that here at Woodstock Furniture & Mattress Outlet adjustable bases are a non-returnable item. This is overwhelmingly the case at other mattress retailers as well due to their electronic components, assembly logistics, and health and safety considerations.
As a result, please be sure to double-check all features, sizes, and mattress compatibility with your salesperson before finalizing your purchase. Given that these products are unable to be returned once customers have accepted delivery, it’s important to understand the warranties you are entitled to along with the other options you have to protect your investment.
Adjustable Base Manufacturer Warranties by Brand
First, most of the adjustable bases we carry here at Woodstock Furniture & Mattress Outlet come with their own manufacturer warranty. Here's a breakdown of what to expect with regards to our most popular adjustable base brands and collections:
Tempur-Pedic Tempur-Ergo System
- 25-Year Limited Warranty**
- Year 1–3: Full coverage for parts and labor
- Years 4–5: Full coverage for parts only
- Years 6–25: Frame only
Sealy Ease System
- 25-Year Limited Warranty**
- Years 1–3: Full coverage for parts and labor
- Years 4–5: Full coverage for parts only
- Years 6–25: Frame only
MotoSleep XSF200E Series
- 3-Year Limited Warranty**
- Years 1–3: Full coverage for parts and labor
Symphony Sleep ES500 Series
- 10-Year Limited Warranty**
- Years 1–3: Full coverage for parts and labor
- Years 4–10: Prorated coverage
Please Note: Manufacturer warranties typically only cover defects in materials or workmanship. They often exclude accidental damage, typical wear-and-tear or power-related failures.
**See manufacturer for full details, additional limitations and exclusions.
The 10-Year Power Base Benefit Plan from Woodstock Furniture & Mattress Outlet
Given that there are a few limitations above, we offer our shoppers an optional 10-Year Power Base Benefit Plan starting at just $149.99 for additional peace of mind. Our plan covers the following:
- Accidental damage
- Breakage of reclining, heating, and vibrating mechanisms
- Breakage of welds
- Breakage of steel frames
- Failure of integral electrical components (including wiring, motors, and remote controls)
The Power Base Benefit Plan is completely optional, but for many shoppers, it offers valuable protection — especially once the full-coverage portion of a manufacturer’s warranty period ends. Additionally, our Power Base Benefit Plan covers accidental damage, something you won’t find in any manufacturer warranties. Finally, ours isn’t a prorated plan that covers less and less with each passing year or something that may have unforeseen parts or labor costs down the road when it comes time for repair or replacement. With the exception of potential delivery fees charged for replacement units or components, once you purchase the plan, you’re protected for the duration of the plan at no additional cost to you.
Just remember that the coverage plan only protects single-incident failures only, rather than accumulated damage. Well, what does that mean? Accumulation refers to incidents or issues that have piled up over time because they were not addressed, while single-incident just means that any issues must be claimed separately as they occur. As a result, if you’ve got a potential issue you should file a claim as soon as you’re aware of it.
Which Choice Is Right for You?
Adjustable bases bring flexibility, functionality and support to your bedroom, but they also include moving parts and sensitive electronics. Understanding your warranty and protection options up front — including our own Power Base Benefit Plan — can help you protect your purchase and sleep with even greater peace of mind.
Still have questions about which option is best for you? Our helpful team is always here to help you compare models, warranty options, and protection plans so you can make the right choice. Come visit us soon at any of our six North Georgia and Metro Atlanta furniture and mattress locations!
